Refund policy
Cancellation & Refund Policy
At Cardivo, we understand that plans can change. Please read our cancellation and refund policy carefully before booking.
Cancellations
- Cancellations made more than 24 hours before the scheduled journey will receive a full refund.
- Cancellations made within 24 hours of the scheduled journey are non-refundable.
- No-shows (failure to appear at the agreed pick-up location and time) will be charged in full.
How to Cancel To cancel or amend a booking, please contact us as soon as possible via WhatsApp or email. We will confirm your cancellation in writing.
Refunds Approved refunds will be processed to your original payment method within 5–10 business days.
Special Events & Corporate Bookings For special event and corporate bookings, a 48-hour cancellation notice is required for a full refund. Cancellations within 48 hours may be subject to a cancellation fee.
Changes to Bookings We will always try to accommodate changes to your booking where possible. Please contact us as early as possible if you need to change your pick-up time, location, or destination.
For any queries, contact us at info@cardivo.uk or via WhatsApp at 07946622291.