Privacy Policy

Last updated: June 2026

Cardivo (“we”, “us”, “our”) is a chauffeur booking platform based in Cardiff, Wales, UK. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cardivo is a chauffeur booking platform connecting clients with professional partner chauffeurs across Cardiff and South Wales. For data protection enquiries, contact us at: info@cardivo.uk

2. What Data We Collect

We may collect and process the following personal data:

Full name
Email address
Phone number
Pickup and drop-off addresses
Booking date and time preferences
Payment information (processed securely via Shopify Payments)
Communications sent via WhatsApp or our contact form

3. How We Use Your Data

We use your personal data to:

Process and manage your chauffeur bookings
Communicate with you regarding your booking
Send booking confirmations and updates
Respond to enquiries submitted via our website or WhatsApp
Improve our services and website experience
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract performance – to fulfil your booking
Legitimate interests – to improve our services and communicate with you
Legal obligation – where required by law
Consent – where you have explicitly agreed (e.g. marketing communications)

5. Data Sharing

We do not sell your personal data. We may share your data with:

Partner chauffeurs, solely to fulfil your booking
Shopify Inc., our e-commerce platform provider
Payment processors for secure transaction handling
Legal authorities if required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 6 years for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request erasure of your data
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at info@cardivo.uk.

8. Cookies

Our website uses cookies to improve your browsing experience. You can manage cookie preferences via your browser settings. By continuing to use our site, you consent to our use of cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Cardivo
Cardiff, Wales, UK
Email: info@cardivo.uk